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Stripe
Dublin, County Dublin, Ireland
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That
Job Source: StripeJPMorgan Chase & Co.
Cork, County Cork, Ireland
Global Shares, a J.P. Morgan company, is a leading cloud-based provider of share plan management software. Global Shares’ employee ownership solutions cover the entire company lifecycle, and caters to corporates worldwide. Global Shares has an expansive client base of over 600 corporate clients that range from early-stage start-ups to mature multin
Job Source: JPMorgan Chase & Co.JPMorgan Chase & Co.
Dublin, County Dublin, Ireland
Job Description Global Shares, a J.P. Morgan company, is a leading cloud-based provider of share plan management software. Global Shares’ employee ownership solutions cover the entire company lifecycle, and caters to corporates worldwide. Global Shares has an expansive client base of over 600 corporate clients that range from early-stage start-u
Job Source: JPMorgan Chase & Co.Auxilion
Dublin, County Dublin, Ireland
Head of Sales Place of work: Some Hybrid – Park West, Dublin 12 / Duration: Permanent / Hours of work: Monday – Friday (office hours) About the Company and the Role: Auxilion is an award-winning provider of IT support services, technologies, and consulting. We specialize in delivering bespoke solutions for both public and private organizations
Job Source: AuxilionCpl
Dublin, County Dublin, Ireland
Our client Competition and Consumer Protection Commission (CCPC) is seeking an Head of Unit - Cartels Division (AP). Division Overview The Cartels Division is responsible for conducting criminal and administrative competition law investigations, primarily aimed at detection, deterrence, and prosecution of cartels. These include serious cartel offe
Job Source: CplBarden
Cork, County Cork, Ireland
Barden have been asked to help the Finance Director of a large company with a Shared Services Centre in Cork to identify a Payroll Manager to join their high calibre, well staffed payroll team. This is an opportunity for a Senior Specialist to have the opportunity to step up and lead or for an experienced manager who enjoys end to end payroll as we
Job Source: BardenLyca Mobile Group
Dublin, County Dublin, Ireland
Head of Sales TD Position - Dublin Salary: €45,000 - €55,000 per year Full-time Responsibilities Hire, develop, mentor, and continually educate field sales teams in various aspects including selling tactics, product comprehension, interpersonal aptitude, and technical proficiency, among other areas. Hosting daily team meetings aligned with busines
Job Source: Lyca Mobile GroupStaycity Group
Dublin, County Dublin, Ireland
Welcome to Staycity Group , a thriving and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with 32 exceptional properties across iconic European cities like London, Dublin, Berlin, Edinburgh, Paris, and Ve
Job Source: Staycity GroupDublin, County Dublin, Ireland
About our client
They understand the challenges of running out of Internet when needed the most or returning from a trip only to discover unexpected charges on the bill. After exploring data roaming and pocket WiFi options, they have identified the best solution: purchasing an eSIM card, the virtual SIM card for connecting to the Internet abroad. Our client serves as a one-stop shop for international eSIM cards across more than 170 destinations. The setup is simple, offering a 4G and 5G internet connection globally. Users can stay connected by scanning a QR code, eliminating the need to deal with expensive international roaming data bills.
About the role
Our client is in search of a dynamic Global Head of Clients to join their rapidly growing team. This professional should possess excellent communication skills and be tasked with overseeing the entire customer journey across all regions. Responsibilities include managing sales, customer support, and quality assurance. The ideal candidate must be capable of developing customer-centric teams and programs, collaborating cross-functionally with marketing to ensure effective communication with clients, design, product, and sales teams, thereby ensuring an optimized and memorable experience for all customers. This individual will play a key role in keeping the world connected by ensuring customer engagement, brand loyalty, and advocacy for the product.
Responsibilities
Oversee strategic business initiatives from development through successful execution.
Collaborate cross-functionally to enhance processes and drive the strategy for scaling Customer Success.
Design and implement customer experience SLAs.
Manage the customer experience from sales handoff through post-sales and ongoing customer engagement through renewals.
Cultivate exceptionally strong, trusting relationships with customers and partners.
Ensure best-in-class levels of adoption, expansion, and retention for customers.
Foster a culture of delivering positive business results with a customer-centric mentality.
Take charge of hiring, team growth, and training in line with expansion plans, focusing on Europe, Asia, and the Americas.
Increase the NPS (Net Promoter Score).
Work on customer loyalty programs.
Requirements
Relevant experience as an individual contributor in customer-facing organizations.
Relevant leadership experience within customer success in a large organization (Preferably: Software Development, SaaS, Travel and Hospitality, BPO).
Broad experience with both B2B and B2C account management.
Experience in leading teams of +200 people.
Familiarity with modern customer success processes, strategies, and tools (e.g., Gainsight, Zendesk).
Data-driven decision-making skills, with a willingness to experiment and iterate.
Strong client relationship skills and the ability to interact with all levels of the organization.
Excellent verbal and written communication and presentation skills.
Strong execution, both individually and as a team lead.
Bachelor’s Degree required or relevant equivalent experience.
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Global Head of Customer Ex jobs in Dublin, County Dublin, Ireland
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